Privacy Policy
Last Updated: September 6, 2025
1. Introduction
Welcome to Digital Twin AI Ltd. ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, digitaltwinai.co.uk (the "Site"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, email address, company name, and any other information you voluntarily provide to us when you fill out a contact form or otherwise contact us.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Cookies and Tracking Technologies: We may use cookies and other tracking technologies to help customize the Site and improve your experience. For more information on how we use cookies, please see our "Use of Cookies" section below.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Respond to your inquiries, questions, and comments and provide customer support.
- Email you regarding your interest in our company or our products and services.
- Improve our website and product offerings.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
4. Disclosure of Your Information
We do not sell, rent, or lease your personal data to third parties. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, and marketing assistance.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Use of Cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
We use the following types of cookies:
- Strictly Necessary Cookies: These are required for the operation of our website.
- Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to be informed about the collection and use of your personal data.
- The right of access to your personal data.
- The right to rectification if any of your personal data is inaccurate or incomplete.
- The right to erasure (the "right to be forgotten").
- The right to restrict processing.
- The right to data portability.
- The right to object to processing.
If you wish to exercise any of these rights, please contact us using the contact details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us by email at: